July 2023.

At Creative Zero CIC, we are committed to protecting the privacy and confidentiality of our clients, partners, website visitors, and all individuals who interact with our sustainability consultancy services. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information. By accessing our services or providing personal information to us, you consent to the practices described in this policy.

Information We Collect: 

We may collect personal information, including but not limited to names, contact details, job titles, organization information, and any other information necessary to provide our consultancy services. We collect this information through various means, including direct interactions, website forms, email communications, and third-party sources.

Use of Personal Information: 

We use the collected personal information to deliver our consultancy services, respond to inquiries, provide requested information, and maintain effective business relationships. This includes:

• Communicating with you regarding our services, projects, and relevant updates.

• Customizing our services to meet your specific needs and requirements.

• Processing and managing contracts, agreements, and payments.

• Analyzing and improving our services, website, and client experience.

• Complying with legal obligations and enforcing our rights and policies.

Information Sharing and Disclosure: 

We do not sell, rent, or trade personal information to third parties for marketing purposes. However, we may share personal information in the following circumstances:

• With your consent: We may share personal information when you provide us with your explicit consent to do so.

• Service providers: We may engage trusted third-party service providers who assist us in delivering our services. These providers are obligated to handle personal information securely and only use it for the purposes specified by us.

• Legal compliance: We may disclose personal information if required to do so by law, court order, or governmental authority to protect our rights, safety, or the safety of others.

Data Security: 

We implement appropriate technical and organizational measures to safeguard personal information from unauthorized access, loss, misuse, alteration, or disclosure. We regularly review and update our security practices to maintain the confidentiality and integrity of personal data.

Data Retention: 

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, as required by law, or as reasonably necessary to resolve disputes and enforce our agreements. When personal information is no longer required, we will securely dispose of or anonymize it.

Your Privacy Rights: 

You have the right to access, correct, or delete your personal information held by us. If you wish to exercise any of these rights or have questions regarding our use of your personal information, please contact us using the contact details provided at the end of this Privacy Policy.

Changes to this Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our information practices.

Contact Us: 

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact tim@creativezero.co.uk

By using our services or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.